Privacy Policy

Cravens Coffee Website and Store Policies

At Cravens Coffee Company we strive to provide you with the best coffee from around the world every day. Through this website we provide information and the ability to buy directly from the source if you are out of our normal retail area or unable to find us at your local coffee shop or store. Listed below are policies that we have in place to make sure that you continue to get the best coffee possible.

Site Terms and Privacy

All content on the cravenscoffee.com website is owned by Cravens Coffee Company. By using the website, you agree to not use any content on the site without explicit written permission from Cravens Coffee Company.

The website uses third-party anonymous analytics data to monitor the health of the site and determine what information visitors want to see. This data does not include any personally identifiable information.

Website cookies are used to add products to your shopping cart. No cookie data is used outside of the Cravens Coffee Company website.

Third Party Payments

The Cravens Coffee Company online store uses secure transactions with third-party payment processors. Cravens Coffee Company does not receive or store your credit card data when submitted through the website store.

Refund Policy

At Cravens, we go out of our way to find and bring you some of the best coffee in the world. If you have a problem with coffee you received from us, send us a message and we will do everything we can to make it right. We even like to hear from you when you love the coffee.

Shipping Policy

Our online store offers shipping from USPS and UPS. Shipping costs are based on the weight of what you are buying and the distance we have to ship it from the roasterie. During the checkout process, you are given several shipping options. Shipping prices are listed at the time of checkout and included in the final price. If your order does not arrive on time, we will work with you to make it right. However, there are times where weather or natural disaster may prevent you from receiving your order in a timely manner. Due to the nature of shipping, Cravens cannot control, and is not responsible for these delays.

Contact

We love to hear from our customers. If at any point in time you have an issue (or you would just like to tell us how much you love the coffee), we would like to hear from you. You can contact us through this website, or by calling us at 800-214-2326.